Privacy Policy

Traced Method ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our professional services or use the Traced Method System (TMS) platform.

1. Information We Collect

Information You Provide

• Account information (name, email, company name, billing details)
• Contact information when you reach out or submit a form
• Content you create, upload, or store within TMS products (CMS, CCS, CRM, CDN, User Insights, Context Intelligence)
• Project details and communications related to TM Services engagements
• Payment information (processed securely by third-party payment providers)

Information Collected Automatically

• Usage data (pages visited, features used, session duration)
• Device and browser information
• IP address and general location data
• Visitor behavior data collected through our User Insights analytics product on client websites (where deployed)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Deliver, maintain, and improve our services — both professional services and the TMS platform
• Process transactions and send related information
• Communicate technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Manage client projects, consulting engagements, and platform subscriptions
• Monitor and analyze trends, usage, and platform performance
• Detect, investigate, and prevent security incidents
• Power AI features within the TMS platform, including Context Intelligence and User Insights

3. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With service providers and subcontractors who assist in delivering our services or operating our platform
• To comply with applicable Canadian federal and provincial laws and regulations
• To protect our rights, property, or safety, or the rights, property, or safety of others
• With your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized use of your account.

5. Your Rights

Depending on your location, you may have rights under applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). These may include the right to:

• Access your personal information held by us
• Correct inaccurate or incomplete data
• Request deletion of your data, subject to legal obligations
• Withdraw consent where processing is based on consent
• Receive your data in a portable format

To exercise any of these rights, contact us at privacy@tracedmethod.com.

6. Cookies

We use cookies and similar technologies to collect information about browsing activities on our website and, where deployed, on client websites through our User Insights analytics product. You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform or website.

7. AI Features and Context Intelligence

Certain TMS products use artificial intelligence to process and organize business data, including the Context Intelligence product. All AI-suggested context items require explicit human approval before being stored in your context library. We do not use your business data to train general-purpose AI models without your consent.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@tracedmethod.com
Address: Traced Method, Calgary, Alberta, Canada