Last updated: June 2025
Welcome to Traced Method. By engaging our professional services or accessing the Traced Method System (TMS) platform, you agree to be bound by these Terms of Service. Please read them carefully.
By creating an account, signing a service agreement, or using any part of the Traced Method platform or services ("Services"), you agree to these Terms of Service and our Privacy Policy. If you do not agree, you may not use our Services.
Traced Method provides two integrated service offerings:
We reserve the right to modify, suspend, or discontinue any aspect of our Services with reasonable notice.
TM Services engagements (consulting, development, design, and hosting) are governed by the specific statement of work, proposal, or service agreement entered into between Traced Method and the client. These Terms apply to all such engagements in addition to any project-specific agreement. Payment terms, deliverables, and timelines are as specified in the applicable engagement agreement.
To use the TMS platform, you must:
You are responsible for all activities that occur under your account.
You agree not to:
The Traced Method platform, including all software, product designs, and proprietary AI systems (including the TMS product suite and Context Intelligence architecture), is owned by Traced Method and protected by applicable intellectual property laws. Deliverables created under TM Services engagements are governed by the intellectual property terms in the applicable service agreement. You retain ownership of content you upload or create within the platform, but grant us a license to use it as necessary to provide our Services.
For TMS platform subscriptions, you agree to pay all applicable fees as specified in your subscription plan. For TM Services engagements, payment terms are as set out in the applicable service agreement or proposal. Platform subscription fees are non-refundable except as required by applicable law. We may change platform pricing with reasonable advance notice, and continued use after a price change constitutes acceptance.
Where Traced Method provides managed hosting services, we will make reasonable efforts to ensure uptime and performance. We are not liable for downtime caused by factors outside our reasonable control, including third-party infrastructure failures, force majeure events, or client-caused issues.
To the maximum extent permitted by applicable law, Traced Method shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our Services.
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Services will be uninterrupted, error-free, or free from security vulnerabilities, though we take reasonable steps to ensure reliability and security.
We may suspend or terminate your access to the TMS platform at any time for violation of these Terms. For TM Services engagements, termination is governed by the applicable service agreement. You may terminate your platform account at any time by contacting us.
We may update these Terms from time to time. We will notify you of material changes by posting updated Terms on our website or through direct communication. Continued use of the Services after changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta.
For questions about these Terms, please contact us:
Email: legal@tracedmethod.com
Address: Traced Method, Calgary, Alberta, Canada